Frequently Asked Questions

Everything you need to know about our performance gear and services.

What is the average shipping time for orders?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.

How do I determine my correct size for performance footwear?

We recommend checking our detailed Size Guide located on each product page. Our performance shoes generally run true to size, but we suggest sizing up a half size if you prefer a roomier fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please visit our Returns Portal to start an exchange or request a refund.

Are Serious Player Only products covered by a warranty?

Yes, all our performance gear comes with a 90-day manufacturer warranty covering any defects in materials or craftsmanship under normal athletic use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Klarna.